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AFTERPAY Q&A

Afterpay Q&A for Customers

1. What is Afterpay?

Afterpay is a payment platform that allows you to make purchases now and pay for them in four interest-free installments over six weeks. It’s an easy and flexible way to shop online or in-store at participating merchants.

2. How does Afterpay work?

  • Shop at a participating store and choose Afterpay at checkout.
  • Pay for your purchase in four equal installments. The first payment is made at the time of purchase, and the remaining three are due every two weeks.
  • Payments are automatically deducted from your linked debit or credit card.

3. Does LOXX accept Afterpay?

Yes, LOXX accepts Afterpay both online and in-store, providing a convenient payment option for our customers.

4. In-store Payments with Afterpay

Due to certain limitations of Afterpay, your payment may be declined for reasons beyond LOXX's control. To avoid inconvenience, we recommend having an alternative payment method ready in case this happens.

Additionally, please note that when using Afterpay for in-store purchases, refunds or returns cannot be processed due to Afterpay's own restrictions. Make sure to review your purchase carefully before completing the transaction.

5. How to Use Afterpay In-store

Using Afterpay in-store is simple. Follow this link for detailed instructions on how to set up and use Afterpay in-store.

6. Do I need to pay any interest or fees?

No interest is charged when using Afterpay. However, if a payment is missed, a late fee may apply. Make sure to have sufficient funds in your account to avoid these fees.

7. Can I return items purchased with Afterpay?

Yes, items purchased with Afterpay online can be returned according to the merchant’s return policy. Once the return is approved:

  • Afterpay will adjust your remaining payment schedule.
  • If payments have already been made, you will be refunded for those amounts.

For in-store purchases, Afterpay does not allow returns or refunds.

8. What happens if I miss a payment?

If you miss a payment:

  • Afterpay will send reminders via email or SMS.
  • A late fee may be charged if the payment isn’t made within the grace period.
  • Your Afterpay account may be temporarily suspended until the outstanding amount is settled.

9. Is Afterpay secure?

Yes, Afterpay uses advanced encryption and security measures to protect your personal and financial information. You can shop confidently knowing your data is safe.

10. How can I manage my Afterpay account?

You can manage your Afterpay account by:

  • Logging in to the Afterpay app or website.
  • Viewing your payment schedule, transaction history, and spending limits.
  • Updating your payment methods and account details.

11. Are there spending limits with Afterpay?

Yes, your spending limit with Afterpay depends on several factors, including your payment history and the merchant’s policies. You can view your available spending limit in your Afterpay account.

12. How do I contact Afterpay for support?

If you need help, you can contact Afterpay through:

  • The Help Center on their website or app.
  • Email or in-app chat for quick support.

Afterpay Q&A

Afterpay Q&A for Customers

1. What is Afterpay?

Afterpay is a payment platform that allows you to make purchases now and pay for them in four interest-free installments over six weeks. It’s an easy and flexible way to shop online or in-store at participating merchants.


2. How does Afterpay work?

  • Shop at a participating store and choose Afterpay at checkout.

  • Pay for your purchase in four equal installments. The first payment is made at the time of purchase, and the remaining three are due every two weeks.

  • Payments are automatically deducted from your linked debit or credit card.


3. Does LOXX accept Afterpay?

Yes, LOXX accepts Afterpay both online and in-store, providing a convenient payment option for our customers.


4. In-store Payments with Afterpay

Due to certain limitations of Afterpay, your payment may be declined for reasons beyond LOXX's control. To avoid inconvenience, we recommend having an alternative payment method ready in case this happens.

Additionally, please note that when using Afterpay for in-store purchases, refunds or returns cannot be processed due to Afterpay's own restrictions. Make sure to review your purchase carefully before completing the transaction.


5. How to Use Afterpay In-store

Using Afterpay in-store is simple. Follow this link for detailed instructions on how to set up and use Afterpay in-store.


6. Do I need to pay any interest or fees?

No interest is charged when using Afterpay. However, if a payment is missed, a late fee may apply. Make sure to have sufficient funds in your account to avoid these fees.


7. Can I return items purchased with Afterpay?

Yes, items purchased with Afterpay online can be returned according to the merchant’s return policy. Once the return is approved:

  • Afterpay will adjust your remaining payment schedule.

  • If payments have already been made, you will be refunded for those amounts.

For in-store purchases, Afterpay does not allow returns or refunds.


8. What happens if I miss a payment?

If you miss a payment:

  • Afterpay will send reminders via email or SMS.

  • A late fee may be charged if the payment isn’t made within the grace period.

  • Your Afterpay account may be temporarily suspended until the outstanding amount is settled.


9. Is Afterpay secure?

Yes, Afterpay uses advanced encryption and security measures to protect your personal and financial information. You can shop confidently knowing your data is safe.


10. How can I manage my Afterpay account?

You can manage your Afterpay account by:

  • Logging in to the Afterpay app or website.

  • Viewing your payment schedule, transaction history, and spending limits.

  • Updating your payment methods and account details.


11. Are there spending limits with Afterpay?

Yes, your spending limit with Afterpay depends on several factors, including your payment history and the merchant’s policies. You can view your available spending limit in your Afterpay account.


12. How do I contact Afterpay for support?

If you need help, you can contact Afterpay through:

  • The Help Center on their website or app.

  • Email or in-app chat for quick support.

Based on 1043 reviews
83%
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1%
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2%
(22)
L
Everyday Collection Bundles & Combos
LaTrice Maxey (Chicago, Illinois)

I love my hair especially wearing it with a middle part bob. I’m definitely will be buying more hair from loxx and will refer family and friends as well.

HD 613 13x6 Lace Frontal Wig 200% density

Love it . My hair is nice and soft , true to texture true to length ❤️

H
Premium Collection Bundles & Combo Deals
Halle Betts (Renton, Washington)
Hair Colored Well

Hair colored very well and silky

M
4X4 HD Lace Closure
Makaiyah (Chicago, Illinois)
Good quality lace

The hair is very soft very nice and easy to detangled love the inches

M
HD Lace Frontal 13x6 Pre-Plucked Free Part
Markis Smith (Chicago, Illinois)
Love it

Love this hair

M
Luxury Collection Bundles & Combo Deals
Markis Smith (Chicago, Illinois)
Best hair hands down

I’ve been using loxx premium hair as my go to hair for my clients since they’ve been here in Chicago. Absolutely the best hair hands down

13x6 HD Lace Frontal Wig Natural Black 200% Density Full Frontal Wig

S
Luxury Collection Bundles & Combo Deals
Sharronda Carter (Saginaw, Michigan)
Love it

No shredding no smell and soft as ever

R
Premium Collection Bundles & Combo Deals
Riana (Matteson, Illinois)
I LOVE IT!

The hair has held up good so far and little to no tangling.

R
Luxury Collection Bundles & Combo Deals
Rhyan Rogers (Los Angeles, California)
Luxury Hair

Very soft and nicely packaged. Ends were extremely full.

e
HD #613 13X6 Lace Frontal Blonde Wig 200% Density
easha.johnson44@gmail.com (Chicago, Illinois)
Best 613 Hair

This 613 hair is so good it doesn’t shed how some 613 hair shed a lot less to no shedding highly recommend 1000/1000🩷

Good

Hair is very good wig is full n soft

A
$99 3-Bundles Everyday Combo Deal Specials
Alexia Martin (Schaumburg, Illinois)
Body wave

Love it! Curled perfectly

Pretty lashes

Love how these lashes give off the cat eye look! There not to big and bushy love how they make my eyes pop

M
Luxury Collection Bundles & Combo Deals
MzDee (Chicago, Illinois)
Quality Hair

Beautiful hair. So easy to mange. Have had this hair for sometime now. Wash and condition and it’s like new again everytime.

Love my clip ins very slick and soft

N
HD #613 13X6 Lace Frontal Blonde Wig 200% Density
Nia Beene (Grand Rapids, Michigan)
Great quality

613 frontal wig 13x6 28’ 200% density
Full and thick and no shading

B
Luxury Collection Bundles & Combo Deals
Brandy Mcgee (Olympia Fields, Illinois)
Best Big Bounce

Hair soft strong on curl hold and the bounce coming all day straight or curl. Yes Gone

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Everyday Collection Bundles & Combos
Kay (Chicago, Illinois)
Fye

Perfect quick weave hair highly recommend

Giving Me Life!

Very full unit, minimal shedding, silky & bouncy. I love the length.

G
Everyday Collection Bundles & Combos
Gege (Wheaton, Illinois)
BEST BUNFLES !

I brought and reused my everyday collection 3 bundles with a frontal and 2x6 closure. It givesssss ! Very soft ! Very demure !! Highly recommend

E
Luxury Collection Bundles & Combo Deals
Evalena (Chicago, Illinois)
Never disappoints

I purchased a 20 22 & 24 straight bundle deal for my daughter and it absolutely served its purpose. Loxx hasn’t failed me yet

2x6 bob

I love this hair 2x6 10” bob. The quality of the hair is very good. It’s been a week and no shedding or tangling. Still has movement and body. Only complaint is that the wig cap is big and they cut the bob uneven

M
Satin Bonnets - Reversible
Mari (Tallahassee, Florida)
Ok

Bonnet Ok. The band is too tight.

A
4X4 HD Lace Closure
Asia Brown (Orland Park, Illinois)

Bundles were amazing!

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