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AFTERPAY Q&A

Afterpay Q&A for Customers

1. What is Afterpay?

Afterpay is a payment platform that allows you to make purchases now and pay for them in four interest-free installments over six weeks. It’s an easy and flexible way to shop online or in-store at participating merchants.

2. How does Afterpay work?

  • Shop at a participating store and choose Afterpay at checkout.
  • Pay for your purchase in four equal installments. The first payment is made at the time of purchase, and the remaining three are due every two weeks.
  • Payments are automatically deducted from your linked debit or credit card.

3. Does LOXX accept Afterpay?

Yes, LOXX accepts Afterpay both online and in-store, providing a convenient payment option for our customers.

4. In-store Payments with Afterpay

Due to certain limitations of Afterpay, your payment may be declined for reasons beyond LOXX's control. To avoid inconvenience, we recommend having an alternative payment method ready in case this happens.

Additionally, please note that when using Afterpay for in-store purchases, refunds or returns cannot be processed due to Afterpay's own restrictions. Make sure to review your purchase carefully before completing the transaction.

5. How to Use Afterpay In-store

Using Afterpay in-store is simple. Follow this link for detailed instructions on how to set up and use Afterpay in-store.

6. Do I need to pay any interest or fees?

No interest is charged when using Afterpay. However, if a payment is missed, a late fee may apply. Make sure to have sufficient funds in your account to avoid these fees.

7. Can I return items purchased with Afterpay?

Yes, items purchased with Afterpay online can be returned according to the merchant’s return policy. Once the return is approved:

  • Afterpay will adjust your remaining payment schedule.
  • If payments have already been made, you will be refunded for those amounts.

For in-store purchases, Afterpay does not allow returns or refunds.

8. What happens if I miss a payment?

If you miss a payment:

  • Afterpay will send reminders via email or SMS.
  • A late fee may be charged if the payment isn’t made within the grace period.
  • Your Afterpay account may be temporarily suspended until the outstanding amount is settled.

9. Is Afterpay secure?

Yes, Afterpay uses advanced encryption and security measures to protect your personal and financial information. You can shop confidently knowing your data is safe.

10. How can I manage my Afterpay account?

You can manage your Afterpay account by:

  • Logging in to the Afterpay app or website.
  • Viewing your payment schedule, transaction history, and spending limits.
  • Updating your payment methods and account details.

11. Are there spending limits with Afterpay?

Yes, your spending limit with Afterpay depends on several factors, including your payment history and the merchant’s policies. You can view your available spending limit in your Afterpay account.

12. How do I contact Afterpay for support?

If you need help, you can contact Afterpay through:

  • The Help Center on their website or app.
  • Email or in-app chat for quick support.

Afterpay Q&A

Afterpay Q&A for Customers

1. What is Afterpay?

Afterpay is a payment platform that allows you to make purchases now and pay for them in four interest-free installments over six weeks. It’s an easy and flexible way to shop online or in-store at participating merchants.


2. How does Afterpay work?

  • Shop at a participating store and choose Afterpay at checkout.

  • Pay for your purchase in four equal installments. The first payment is made at the time of purchase, and the remaining three are due every two weeks.

  • Payments are automatically deducted from your linked debit or credit card.


3. Does LOXX accept Afterpay?

Yes, LOXX accepts Afterpay both online and in-store, providing a convenient payment option for our customers.


4. In-store Payments with Afterpay

Due to certain limitations of Afterpay, your payment may be declined for reasons beyond LOXX's control. To avoid inconvenience, we recommend having an alternative payment method ready in case this happens.

Additionally, please note that when using Afterpay for in-store purchases, refunds or returns cannot be processed due to Afterpay's own restrictions. Make sure to review your purchase carefully before completing the transaction.


5. How to Use Afterpay In-store

Using Afterpay in-store is simple. Follow this link for detailed instructions on how to set up and use Afterpay in-store.


6. Do I need to pay any interest or fees?

No interest is charged when using Afterpay. However, if a payment is missed, a late fee may apply. Make sure to have sufficient funds in your account to avoid these fees.


7. Can I return items purchased with Afterpay?

Yes, items purchased with Afterpay online can be returned according to the merchant’s return policy. Once the return is approved:

  • Afterpay will adjust your remaining payment schedule.

  • If payments have already been made, you will be refunded for those amounts.

For in-store purchases, Afterpay does not allow returns or refunds.


8. What happens if I miss a payment?

If you miss a payment:

  • Afterpay will send reminders via email or SMS.

  • A late fee may be charged if the payment isn’t made within the grace period.

  • Your Afterpay account may be temporarily suspended until the outstanding amount is settled.


9. Is Afterpay secure?

Yes, Afterpay uses advanced encryption and security measures to protect your personal and financial information. You can shop confidently knowing your data is safe.


10. How can I manage my Afterpay account?

You can manage your Afterpay account by:

  • Logging in to the Afterpay app or website.

  • Viewing your payment schedule, transaction history, and spending limits.

  • Updating your payment methods and account details.


11. Are there spending limits with Afterpay?

Yes, your spending limit with Afterpay depends on several factors, including your payment history and the merchant’s policies. You can view your available spending limit in your Afterpay account.


12. How do I contact Afterpay for support?

If you need help, you can contact Afterpay through:

  • The Help Center on their website or app.

  • Email or in-app chat for quick support.

Based on 702 reviews
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(10)
M
Elastic Band For Lace Frontal Melt -
Marissa Cunningham (Chicago, US)
Adjustable

Even when tied loosely, it keeps the wig from moving.

everyday bundles 20 22 24

love itttt!!!!

C
Everyday Collection Bundles & Combos
Chandrea Watkins (Chicago, US)
The Best Hair

I love loxx bad I always get my hair from them and they never disappoint me I recommend them too all my family and friends

loxx 2x6

Bought this closure over three times and I love it every time. Perfect for sewing and quick weaves . takes heat very well and perfect amount lace

Luxury Collection Bundles

First getting bundles from the Luxury Collection, & I love it.

C
Blonde #613 Bundles & Combo Deals
Chatel Cole (Chicago, US)
The best!!!

This was THE BEST 613 hair I have EVER experienced!!!

Need DAT 100%

Real full! Perfect lace ! Doesn’t shed ! Great bleach ! Extra lengthy ! Great wig overall 11/10 <3

C
5x5 HD Lace Closure
Cydney Young (Chicago, US)

Wish it could’ve been a little more wider like the normal ones

A
Luxury Collection Bundles & Combo Deals
Andrea Glaze (Chicago, US)
Hair

I been a loxx customer for years now .i love the hair no problems or shedding .

T
Premium Collection Bundles & Combo Deals
Tyanah Hammond (Chicago, US)
Great quality

This hair holds a great curl and is soft to the touch i don’t shop with anyone elze.

Love it

The lace melt right onto your skin. I get so many compliments.

Luxury

I got a 20,22,24 and a 5x5 14 inch closure I love the hair it’s very long and soft. No tangles and it doesn’t shade. I am very satisfied. I bought this hair for my birthday.

A
5x5 HD Lace Closure
Adrianna Emery (Chicago, US)
Review

Great closure. No shedding.

THEEEE BESTTTT

Lovely wig

Great wig, it’s good with color lifting and gettting color

Perfect bundles

Hair was silky, no smell, and no shedding. I used it for a quick weave & have had it for almost 3 weeks now with no issues. Definitely gonna sew it in next time.

I love this place good customer service

Premium☺️

Been shopping with Loxx for years, love the premium collection and my hair is giving “nature, RAW,soft asf”☺️

T
Luxury Collection Bundles & Combo Deals
Taylor Dowdell (Michigan City, US)
Best Hair I Ever Had

Love love love this hair!! I get so many compliments asking where I got it from. Real soft & silky, very fast shipping came in 2 days & NO shedding at all. I will def be a loyal customer from here on out❤️ I purchased a 20,22,24 luxury highly satisfied.. LADIES RUN & get yours

T
Premium Collection Bundles & Combo Deals
Taniya Davis (Oak Park, US)

Love it! Perfect

L
Bonnet With Tie Band
Lashyia Norwood (Chicago, US)
Perfect Bonnet

I love this bonnet! It actually stays on my head and I love the tie band because it lays my lace down.

Everyday collection is the best

Best hair ever and very soft and longer length

R
HD Lace 5x5 #613 Blonde Closure
Raven Yancey (Chicago, US)

HD Lace 5x5 #613 Blonde Closure

K
4X4 HD Lace Closure
Kay (Chicago, US)
Fyeeeeee

Hair was soft & silky no shedding. Lace was thin & undetectable. I loved it.

5x5 hd lace closure wig

10/10 shipping was very fast, it’s soft and true to length little shedding but, lace was perfect quality i will definitely purchase again!

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