AFTERPAY Q&A

Afterpay Q&A for Customers

1. What is Afterpay?

Afterpay is a payment platform that allows you to make purchases now and pay for them in four interest-free installments over six weeks. It’s an easy and flexible way to shop online or in-store at participating merchants.

2. How does Afterpay work?

Shop at a participating store and choose Afterpay at checkout.
Pay for your purchase in four equal installments. The first payment is made at the time of purchase, and the remaining three are due every two weeks.
Payments are automatically deducted from your linked debit or credit card.

3. Does LOXX accept Afterpay?

Yes, LOXX accepts Afterpay both online and in-store, providing a convenient payment option for our customers.

4. In-store Payments with Afterpay

Due to certain limitations of Afterpay, your payment may be declined for reasons beyond LOXX's control. To avoid inconvenience, we recommend having an alternative payment method ready in case this happens.

Additionally, please note that when using Afterpay for in-store purchases, refunds or returns cannot be processed due to Afterpay's own restrictions. Make sure to review your purchase carefully before completing the transaction.

5. How to Use Afterpay In-store

Using Afterpay in-store is simple. Follow this link for detailed instructions on how to set up and use Afterpay in-store.

6. Do I need to pay any interest or fees?

No interest is charged when using Afterpay. However, if a payment is missed, a late fee may apply. Make sure to have sufficient funds in your account to avoid these fees.

7. Can I return items purchased with Afterpay?

Yes, items purchased with Afterpay online can be returned according to the merchant’s return policy. Once the return is approved:

Afterpay will adjust your remaining payment schedule.
If payments have already been made, you will be refunded for those amounts.

For in-store purchases, Afterpay does not allow returns or refunds.

8. What happens if I miss a payment?

If you miss a payment:

Afterpay will send reminders via email or SMS.
A late fee may be charged if the payment isn’t made within the grace period.
Your Afterpay account may be temporarily suspended until the outstanding amount is settled.

9. Is Afterpay secure?

Yes, Afterpay uses advanced encryption and security measures to protect your personal and financial information. You can shop confidently knowing your data is safe.

10. How can I manage my Afterpay account?

You can manage your Afterpay account by:

Logging in to the Afterpay app or website.
Viewing your payment schedule, transaction history, and spending limits.
Updating your payment methods and account details.

11. Are there spending limits with Afterpay?

Yes, your spending limit with Afterpay depends on several factors, including your payment history and the merchant’s policies. You can view your available spending limit in your Afterpay account.

12. How do I contact Afterpay for support?

If you need help, you can contact Afterpay through:

The Help Center on their website or app.
Email or in-app chat for quick support.

Afterpay Q&A

Afterpay Q&A for Customers

1. What is Afterpay?

2. How does Afterpay work?

Shop at a participating store and choose Afterpay at checkout.
Pay for your purchase in four equal installments. The first payment is made at the time of purchase, and the remaining three are due every two weeks.
Payments are automatically deducted from your linked debit or credit card.

3. Does LOXX accept Afterpay?

Yes, LOXX accepts Afterpay both online and in-store, providing a convenient payment option for our customers.

4. In-store Payments with Afterpay

5. How to Use Afterpay In-store

Using Afterpay in-store is simple. Follow this link for detailed instructions on how to set up and use Afterpay in-store.

6. Do I need to pay any interest or fees?

No interest is charged when using Afterpay. However, if a payment is missed, a late fee may apply. Make sure to have sufficient funds in your account to avoid these fees.

7. Can I return items purchased with Afterpay?

Yes, items purchased with Afterpay online can be returned according to the merchant’s return policy. Once the return is approved:

Afterpay will adjust your remaining payment schedule.
If payments have already been made, you will be refunded for those amounts.

For in-store purchases, Afterpay does not allow returns or refunds.

8. What happens if I miss a payment?

If you miss a payment:

Afterpay will send reminders via email or SMS.
A late fee may be charged if the payment isn’t made within the grace period.
Your Afterpay account may be temporarily suspended until the outstanding amount is settled.

9. Is Afterpay secure?

Yes, Afterpay uses advanced encryption and security measures to protect your personal and financial information. You can shop confidently knowing your data is safe.

10. How can I manage my Afterpay account?

You can manage your Afterpay account by:

Logging in to the Afterpay app or website.
Viewing your payment schedule, transaction history, and spending limits.
Updating your payment methods and account details.

11. Are there spending limits with Afterpay?

Yes, your spending limit with Afterpay depends on several factors, including your payment history and the merchant’s policies. You can view your available spending limit in your Afterpay account.

12. How do I contact Afterpay for support?

If you need help, you can contact Afterpay through:

The Help Center on their website or app.
Email or in-app chat for quick support.

Premium collection

I love Loxx but I paid almost $430 for some bundles and a 2x6 closure it’s only been a week since installed. The bottom tangles up so bad I’m not sure if I want to purchase anymore. That was a lot of money for hair. I got 24,26,28 inches. I wish I can just get a refund or exchange the hair but it’s ok. I know now.

Closure

Great quality and perfect size.

No slip

Does not slip off at night. Loved it!!

HD LACE

Good last long lasting no minimum to no shedding and it Blend really good and bleach good do recommend

Closure

It felt really good and blended so well.

First Time User

I loved the closure and hair that I purchased this was my first time and I will be purchasing again.

Closer wig straight

Only thing when the hair is crimped it stinks bad I hate this part so took it of pretty fast

MUST BUY!!!

great bundles great quality😍😍😍😍

Doesn't hold curl, but doesn't tangle

Generally decent hair. Much preferred compared to the luxury series.

Deep wave

The hair is durable it get its texture back as soon as you wet or put moose in it definitely good for a quick weave type of hairstyle

Bomb A$$ Hair!!!

This was my first time trying 613 and I love it!!!! I will be buying another one to keep as 613 and dying this one.

I loved it!

I loved everything about this closure wig. I’ve always worn frontal wigs, and I didn’t want all that glue on my forehead this week. So I got the closure wig and it came out so cute!

5x5 HD Body Wave 14inch

I’ve previously bought wigs from Loxx, and they were good wigs; however, this wig that I recently purchased was the worst. After a week, the ends started to matte; it’s not as silky as the others. I really hope this was just a bad batch and it doesn’t happen again.

The Best 613 Wig

This 613 wig is PERFECT 10/10❤️
No Shedding No Tangles No Smell
Very soft and true to length I toned my wig and it still came out perfect 100% recommend.

Frontals

13x6 613 hd frontal

Love it!

Loxx has the best hair no matter what collection it’s from . Holds curls great and last a long time ! SHOP LOXX!
TikTok : Theylovea

LIED

The lace was not HD. It was transparent. I will never order badge from here again.

Wedding hair

Perfect bundles for my wedding pin up

Okay

Okay but got tangled fast

This my second wig and I love that, takes dye really well.

Good

No complaints lace good. Bleached it to dye burgundy. Took color well

Good quality closure

First ever purchase. Its Good quality. Bleached to dye it burgundy took color very well. Will definitely purchase again

BOMB

I will be purchasing another frontal soon !! I loved it

Lovely hair

I loved my bundle I needed it for a ponytail 10/10

The quality of hair advertised is not what I got

I ordered an HD frontal and received a transparent frontal instead. It was not the quality of hair that was advertised and I will not be ordering hair from this company again.

AFTERPAY Q&A

Afterpay Q&A for Customers

Afterpay Q&A

Afterpay Q&A for Customers

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